Hardware
Support:
Several options
are available under this program that will help assist you in satisfying your
unique requirements.
On-site
Hardware Field Services
Vancor Systems offers a comprehensive, on-site, multi-vendor, multi-platform remedial
program for systems utilizing Windows 95, 98, 2000, NT, as well as Unix Operating
Systems. Our highly skilled and trained field engineers provide this service and
these services are tailored to our customers needs.
Depot
Services
Vancor offers depot services for all supported services. This includes: PCB¹s
(including motherboards, video boards, controllers, etc.)
Monitors
Drives (tape, disk, optical, etc.)
RAID/Array Systems
Keyboards/Mouse
Tape Libraries
Power supplies
Printers (lasers, impact, dye sublimation, etc.)
Our typical turnaround
time is 5 working days. However, upon your request, we can expedite this time
frame. Every repaired module is fully tested for at least 24 hours under normal
operating conditions.
Part
Exchange Programs
This cost-effective program is for customers who are self-sufficient and need
telephone back-up assistance and parts replacement. This program includes 24 hour,
48 hour and three-day turnaround options. Our Exchange Program provides free hardware
technical assistance over the telephone.