Hardware Support:

Several options are available under this program that will help assist you in satisfying your unique requirements.

On-site Hardware Field Services
Vancor Systems offers a comprehensive, on-site, multi-vendor, multi-platform remedial program for systems utilizing Windows 95, 98, 2000, NT, as well as Unix Operating Systems. Our highly skilled and trained field engineers provide this service and these services are tailored to our customers needs.

Depot Services
Vancor offers depot services for all supported services. This includes: PCBs (including motherboards, video boards, controllers, etc.)

• Monitors
• Drives (tape, disk, optical, etc.)
• RAID/Array Systems
• Keyboards/Mouse
• Tape Libraries
• Power supplies
• Printers (lasers, impact, dye sublimation, etc.)

Our typical turnaround time is 5 working days. However, upon your request, we can expedite this time frame. Every repaired module is fully tested for at least 24 hours under normal operating conditions.

Part Exchange Programs
This cost-effective program is for customers who are self-sufficient and need telephone back-up assistance and parts replacement. This program includes 24 hour, 48 hour and three-day turnaround options. Our Exchange Program provides free hardware technical assistance over the telephone.